job description – Member Success Manager // Administrator

Overview:

CrossFit Breakthrough is looking for a detailed, humble, highly motivated administrator to take the efficiency of the business, and the excellence of the member experience to the next level! This is a new position for CFBT, and will mold and develop over time, with the potential to grow in paid hours, roles, and responsibilities as demand and effectiveness determine! 

Skills + Traits + Qualities 

  • Detail Oriented
  • Helpful, kind, unselfish 
  • Precise and organized 
  • Ability to use OfficeWare and software 
  • Can learn to use new software and implement new programs to increase efficiency 
  • Enjoy paperwork, spreadsheets, and databases 
  • Skilled in written/visual communication, with an understanding of Social Media 
  • Able to communicate well in general 

Potential Roles+Tasks:

  • Ensure all clients have correct and up to date memberships
  • Respond to and handle requests for membership adjustments/holds 
  • Initiate, create, and implement new systems 
  • Manage general gym email account + social media accounts 
  • Manage automated communications 
  • Book and schedule new client intros + trial classes
  • Ensure proper follow up with new leads, and after appointments and classes 
  • Manage staff schedule and ensure proper coverage
  • Develop and oversee retention, follow up, and goal setting procedures and automations 
  • Foster positive engagement through SM posts, responses, and comments
  • Plan, promote, and run social events   
  • Perform front desk tasks, and organize the area tidily and professionally 

Job Category: Administrator
Job Type: Part Time
Job Location: 5402 Charlotte Ave Nashville TN 37209

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